FAQ
Frequently Asked Questions
Shipping and Delivery
Q How much is the shipping fee?
A It depends on the delivery area.
(Free shipping for orders over 20,000 yen including tax)
Q.Is it possible to ship overseas?
A Currently, we only ship domestically. I'm sorry.
Q How many days will it take to receive the order?
A We usually ship within 3-7 days from the date of your order.
If the item has already been prepared for shipment, it cannot be changed.
It is described in "Subject: <<Important>> The item was shipped today [MIROKU369]".
Please check the product details page for each product as the product name will
vary depending on the product.
Due to the regulations of the shipping company, it may not be possible to change
the "Product Name" field.
Return policy
Q Is it possible to return or exchange
A. As a general rule, we cannot accept returns or exchanges for customer convenience.
When you receive your order, make sure that the contents match what you ordered.
Please check if there are any.
If you have any questions, please contact us by phone or via the inquiry form
within 5 days after the product arrives.
Payment method
Q What is the payment method?
A. Credit card payment, convenience store payment, smartphone payment, and bank transfer are possible.
Payment will be processed when the order is completed.
Please check with your credit card company.
FamilyMart, Lawson, Ministop, Daily Yamazaki, Seicomart
Please check with your smartphone payment company.
Gift wrapping
Q.Is gift wrapping available?
A. Gift wrapping is not available for all products,